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TECHNICAL DNA

"Elevating Connectivity with Bespoke Solutions and Unmatched Technical Expertise"

Duxbury Networking goes beyond traditional distribution by offering channel partners and their customers a comprehensive suite of technical solutions.

We are not just box droppers.  What distinguishes us in today’s competitive landscape is our value-added technical services.  With our extensive experience in designing and manufacturing modems, we have a profound understanding of the critical significance of technical support.

At Duxbury Networking, we prioritise technical expertise over sales, reinforcing our commitment to customer satisfaction. We employ more technical personnel than sales staff, ensuring top-tier technical assistance. Our team is certified in every brand we represent, with the certification process being the first step when onboarding a new brand. This underscores our focus on quality and reliability.

Technical Services
Duxbury Networking offers various complimentary and chargeable technical services to empower its partners and enhance customer experience.
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Addressing Customer Pain Points
Our team works closely with customers to ensure they select the right products and solutions for their needs.
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Technical services
Duxbury Networking offers various complimentary and chargeable technical services to empower its partners and enhance customer experience.

Chargeable Services

Complimentary Services

Addressing customer pain points
Many channel partners and end-users face network planning and installation challenges due to a lack of skills, experience, or certification. Duxbury Networking addresses these pain points by partnering with customers every step of the way, from needs analysis to execution. Through training, skills development, and knowledge transfer, Duxbury empowers its partners to expand their services and boost their revenue.

Our commitment to excellence is embodied in our strategic triple C formula: collaboration, communication, and customer engagement. Our team works closely with customers to ensure they select the right products and solutions for their needs. We follow this up with comprehensive implementation and after-sales support, ensuring a seamless experience from start to finish.
  • Pre-Sales Services

    • Design and planning of data-centre networks, internet exchanges, LAN, Wi-Fi, wireless networks, SD-WAN, cyber security solutions, surveillance solutions, and cellular network coverage systems
    • Solution and equipment demonstrations in-house or online

  • Sales Services

    • Quote preparation
    • Client presentations
    • Demos
    • Webinars

  • Post-Sales Services

    • Site readiness surveys
    • Installation and commissioning
    • Ad-hoc support services
    • Flexible pre-purchased support
    • Service level agreements