By Waseem Bhamjee, Support Technician at Duxbury Networking

Clients don’t just buy networking gear; they expect support that keep businesses moving. That’s where HPE Aruba Networking’s Next Business Day (NBD) Support comes in.  Let’s break it down.

What is NBD?

NBD, short for Next Business Day, is a post-sales support offering that covers hardware replacement, software access, and technical assistance for HPE Aruba Networking products. When you sell an Aruba switch or AP backed by NBD, you’re not just selling hardware, you’re offering peace of mind.

How does it work?

If a hardware issue is logged and confirmed before the local cut-off time (usually early afternoon), Aruba ships a replacement unit to arrive the next business day. It’s a fast, efficient recovery solution that avoids the cost and delay of traditional onsite services.

Here’s what’s included:

• Next Business Day Hardware Replacement
  A replacement Aruba switch or AP is dispatched quickly in case of failure.

• Access to Aruba’s Expert Technical Support
  Whether it’s a firmware issue or a tricky configuration problem, certified engineers are available to help — either during business hours or 24/7, depending on the plan.

• Software & Firmware Updates
  Stay current with performance enhancements, bug fixes, and security patches.

• Streamlined RMA Process
  Once a fault is confirmed, the Return Materials Authorization process ensures a swift replacement cycle.

Why Recommend NBD?

NBD makes your offer more competitive, and more valuable. Here’s why:

• Minimises Downtime: Quick hardware replacement keeps networks up and running.
• Supports Network Stability: Timely updates improve performance and security.
• Keeps Costs in Check: It’s a cost-effective alternative to premium onsite support.
• Adds Technical Confidence: Clients know they have expert backup when they need it.

Which Plan Fits Where?

Support Plan	Hardware Replacement	Availability	Best For
Foundation Care NBD	Next Business Day	8×5 or 24×7	Standard enterprise deployments
Foundation Care 4HR	4-Hour Onsite	24×7	High-availability networks

When to Position NBD?

NBD is an ideal fit for:

• Enterprise and branch networks that need fast recovery, but not onsite support
• Education, hospitality, healthcare, and retail sectors using Aruba switches and APs
• Any customer looking for solid reliability without high support costs

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Duxbury Networking is here to support you.

As a value-added distributor of HPE Aruba Networking solutions, we can guide you on which support plan makes the most sense for your clients, and ensure your next deal is backed by technical assurance and a competitive edge.

Want help positioning HPE Aruba Networking NBD to your customers? Reach out to your Duxbury account manager or send an email to support@duxnet.co.za